At LuckyWagerz Casino, we provide comprehensive information about our gaming services.
Terms and Conditions
General Terms
Account Registration
Players must be at least 18 years old and legally eligible to participate in online gambling activities in their jurisdiction. Only one account per person, household, or IP address is permitted. Registration requires accurate personal information including full name, date of birth, and contact details.
Account Verification
LuckyWagerz Casino reserves the right to request identity verification documents at any time. Players must provide valid government-issued identification, proof of address, and payment method verification when requested. Failure to provide requested documentation may result in account suspension or closure.
Prohibited Activities
The following activities are strictly forbidden and may result in account termination:
- Creating multiple accounts
- Using automated betting software or bots
- Colluding with other players
- Attempting to manipulate game outcomes
- Money laundering or fraudulent activities
- Providing false information during registration
Bonus Terms and Conditions
Welcome Bonus Eligibility
The 200% welcome bonus up to €5,000 is available to new players making their first deposit. Minimum qualifying deposit is €20. Bonus funds are subject to 35x wagering requirements before withdrawal.
Wagering Requirements
Different games contribute differently toward wagering requirements:
| Game Type | Contribution Rate |
|---|---|
| Slots | 100% |
| Table Games | 10% |
| Live Casino | 10% |
| Video Poker | 5% |
Bonus Restrictions
Bonus funds cannot be used on progressive jackpot games or certain high RTP slots. Maximum bet while playing with bonus funds is €5 per spin or hand. Bonuses expire 30 days after activation if wagering requirements are not met.
Payment Terms
Deposits and Withdrawals
Minimum deposit amount is €10 for most payment methods. Withdrawal requests are processed within 24-48 hours for verified accounts. Players may be required to withdraw using the same method used for deposits, subject to payment provider limitations.
Withdrawal Limits
Standard withdrawal limits apply based on player status:
- Regular players: €5,000 per week
- VIP Bronze: €10,000 per week
- VIP Silver: €15,000 per week
- VIP Gold: €25,000 per week
- VIP Platinum: €50,000 per week
Currency and Fees
All transactions are processed in EUR. Currency conversion fees may apply for deposits made in other currencies. LuckyWagerz Casino does not charge withdrawal fees, but payment providers may impose their own charges.
Game Rules and Fair Play
Random Number Generation
All games use certified random number generators to ensure fair and unpredictable outcomes. Game results cannot be influenced by the casino or players.
Game Malfunctions
In the event of game malfunction, all affected bets are void. Players will be refunded the amount of their stake. The casino is not liable for any losses resulting from technical malfunctions beyond the original stake amount.
Dispute Resolution
Game disputes must be reported within 30 days of the disputed session. The casino will investigate all legitimate complaints and provide resolution based on game logs and system records.
Privacy and Data Protection
Information Collection
LuckyWagerz Casino collects personal information necessary for account operation, including identity verification, payment processing, and customer support. Information is stored securely and never shared with unauthorized third parties.
Data Security
All personal and financial data is protected using industry-standard SSL encryption. The casino maintains strict security protocols to prevent unauthorized access to player information.
Marketing Communications
Players may opt out of promotional communications at any time through account settings or by contacting customer support. Essential account-related communications will continue regardless of marketing preferences.
Responsible Gaming
Self-Exclusion Options
Players can request temporary or permanent self-exclusion from their account. Self-exclusion periods range from 24 hours to permanent closure. During exclusion periods, players cannot access their account or receive promotional materials.
Deposit and Loss Limits
Players can set daily, weekly, or monthly deposit limits through their account dashboard. Loss limits can also be established to help control spending. Limit increases require a 24-hour cooling-off period.
Problem Gambling Support
If you experience gambling-related problems, seek help from:
- GamCare: 0808 8020 133 or www.gamcare.org.uk
- Gamblers Anonymous: www.gamblersanonymous.org.uk
- BeGambleAware: 0808 8020 133 or www.begambleaware.org
Account Closure and Termination
Voluntary Closure
Players may close their accounts at any time by contacting customer support. Outstanding balances will be returned after account verification and completion of any pending wagering requirements.
Involuntary Termination
LuckyWagerz Casino reserves the right to close accounts for violations of these terms, suspicious activity, or regulatory requirements. In such cases, legitimate winnings will be paid out after investigation completion.
Legal and Regulatory
Governing Law
These terms are governed by the laws of the jurisdiction where LuckyWagerz Casino is licensed. Any disputes will be resolved through the appropriate regulatory channels.
Terms Updates
LuckyWagerz Casino may update these terms at any time. Players will be notified of significant changes via email or account notifications. Continued use of the service constitutes acceptance of updated terms.
For questions about these terms, contact our customer support team via live chat or email. Remember to gamble responsibly and within your means.